FOR WHOM IS ATTENDO?
Attendo is not just a ticketing software, it is much more. Attendo is a unified and global software for service and any other type of companies. It is the perfect complement to an ERP, and it can be easily linked with other perimeter applications. Do you have any need? Attendo offers you the perfect solution.
SPECIFIC BUSINESS SOLUTIONS - ATTENDO
COMPUTER, SOFTWARE AND IT SERVICES
IT AND TECH COMPANIES
IT, Tech and Computer companies require support system that allows customers to request support in an organized way. Attendo is a new paradigm in support applications that includes the traditional functions of ticketing software.
Additionally, IT, tech and computer companies have technicians whom can visit your company and manage work parts, capture photographs, customer signatures, register times, etc.
Companies that develop a software require an exhaustive control of each of the active projects. Any deviation of hours in ant of the project phases can mean the project is no longer profitable.
Moreover, there is a need to control every billable action, and this is what technicians do. A lack of control of deviations results in non-billable concepts that must be billable.
PRINTER & PHOTOCOPIER
The technical printer & photocopiers services have special needs. For this reason, a service software specialized in this must contain:
- Machine maintenance (series)
- Reading copies
- Billing copies based on reading
Each machine has a periodic maintenance and interventions, depending on the number of copies.
PROJECTS AND RECORDS
Companies that manage projects or files must be able to manage large amounts of structured information in a logical way.
There projects or files must be accessible, easily localizable and scalable. Furthermore, they must include e-mails, files and documents, notes, etc.
INDUSTRIAL AND MAINTENANCE BUSINESS
Companies that offer industrial maintenance require a good breakdown management. Some breakdowns need to be solved quickly than others.
However, concrete machines must be identified to realize a suitable maintenance or to manage efficiently manufacturer recommendations.
Firefighting equipment requires good periodic maintenance, as well as the issuance of documents and certificates that current legislation requires.
In addition to periodic maintenance and repainting, there are many repairs and maintenance plans for pumps, electronic equipment, switchboards, etc.
Finally, some machines (eg fire extinguishers) must be replaced at the end of their life.
Companies that carry out gas boilers maintenance must periodically review the equipment subject to the maintenance contract.
During the inspection, a specific check must be carried out that includes the reading of certain values, as well as the issuance of a certificate by the technician.
Of course, sometimes is required to replace certain parts and charge the customer at the same address.
ELECTRICITY AND AIR CONDITIONING
The companies that maintain industrial electrical installations and industrial air conditioning, require periodic reviews and the issuance of certain legal documents.
Maintenance companies must record the actions carried out and supervise the breakdowns that can occur.
In most cases, there are maximum repair period by the maintenance company.
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