BETTER CUSTOMER SERVICE
Customers and contracts validation. Omnichannel tickets registration (e-mail, telephone, social networks, etc). Tickets tracking and evaluation by customers.
BETTER WORK ENVIRONMENT
Selective workload. Tickets queue assigned to the agent. Personal calendar. Integrated communication tools.
Agents groups and different service levels. Tickets queue for each agent and group. Team leader. Tickets assigned by category and specific contract.
MUCH MORE THAN MANAGE TICKETS
Probably, you are using a ticketing software that manage customers, tickets and agent actions. Is it enough for what you need? Attendo team really believe, a good ticket management implies much more.
- Advanced customers, agreements, active fees, customer equipment, reading data and maintenance planning administration.
- A unique platform where you can find all the agents actions: tickets, calendar tasks, active projects, movable tickets (geolocated and signed by clients), etc.
- Hour packs and billable tickets.
- Control in real time for each assigned ticket, task and project.
- Multichannel communication: e-mail, telephone, social networks, webchat, etc.
- And much more…
Do you want to see more? Request without commitment a personalized demo here.
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ATTENDO SOFTWARE AVANZADO DE TICKETING HELPDESK ITSM GESTION SERVICIOS APLICACION CLOUD WEB SAAS MODULOS OPCIONALES PLANTILLAS CONFIGURACION FACTURACION METODOLOGIA SCRUM BOLSA HORAS FRESHDESK JIRA NETELIP OMNICANALIDAD OPTIMA SOLUTIONS PROYECTOS SERVICENOW ZENDESK ZOHO
WHAT YOU WILL REACH WITH ATTENDO?
Take your business control! Attendo is your future tool.
MORE SATISFIED CUSTOMERS AND NO MORE COMPLAINS
Attendance time and resolution compliance according to the agreement (SLA). Automatic and immediate ticket number assignment. Interaction by multiple channels such as e-mail, telephone, social networks, chatbot and others. Clients feel they truly have a valuable opinion when they can reopen a ticket or evaluate the customer service.
MORE EFFICIENT, PRODUCTIVE AND HAPPIER AGENTS
Less feeling of excessive work, turmoil or impotence feeling because of not reaching the objectives. The agent sees your tickets, tasks and projects; that increase your awareness of punctual and organized work. It encourages team work and internal organization. It is thought to leverage each resource possibilities efficiently.
MORE MONEY AND LESS WORRIES
Not more individual clients rentability control with high costs! Using Attendo you will know which customer and which agreements are profitable and which do not. Attendo will help your business to let you know which agents are more productive, which have less incidences, which solve tasks quicker and with better guaranty. This is an intelligent ticketing software.
IS ATTENDO FOR YOU?
Average data of companies using Attendo