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Attendo is the most advanced ticketing, helpdesk and service management software in Cloud. Attendo is Web based software and is delivered as SaaS software. It has a many optional modules. Also, Attendo has sectorial configuration templates, and is fully adaptable.
BETTER CUSTOMER SERVICE
Customers and contracts validation. Omnichannel tickets registration (e-mail, telephone, social networks, etc). Tickets tracking and evaluation by customers.
BETTER WORK ENVIRONMENT
Selective workload. Tickets queue assigned to the agent. Personal calendar. Integrated communication tools.
BETTER ORGANIZATION
Agents groups and different service levels. Tickets queue for each agent and group. Team leader. Tickets assigned by category and specific contract.
MORE CONTROL AND PRODUCTIVITY
Time and cost control by agent and ticket. Non-productive time detection, non-profitable contracts or billable tickets.
MUCH MORE THAN MANAGE TICKETS
Probably, you are using a ticketing software that manage customers, tickets and agent actions. Is it enough for what you need? Attendo team really believe, a good ticket management implies much more.
- Advanced customers, agreements, active fees, customer equipment, reading data and maintenance planning administration.
- A unique platform where you can find all the agents actions: tickets, calendar tasks, active projects, movable tickets (geolocated and signed by clients), etc.
- Hour packs and billable tickets.
- Control in real time for each assigned ticket, task and project.
- Multichannel communication: e-mail, telephone, social networks, webchat, etc.
- And much more…
Do you want to see more? Request without commitment a personalized demo here.
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ATTENDO VERSIONS
Modify your users and models number and change your version as you desire
Reserved rights to realize any modification without previous notice.
FREE TRIAL
3 Months | 1 User | Multi-Tenant
FREE
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Multi-Tenant (shared)
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Manual ticket creation
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Customers and contracts management
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Ticket time and costs control
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Tickets total tracing
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Validation rules for customers and contracts
BRONZE
Monthly cost | Multi-Tenant
€ 17
user/month + VAT
All FREE TRIAL in addition to
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Multi-Tenant (shared)
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Isolated environment (pod)
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Email send and receipt
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Agents group and service levels
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Label management (Data recycling)
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Grouping of contracts in concepts
SILVER
Monthly cost | Single Tenant
€ 29
user/mont + VAT
All BRONZE in addition to
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Single Tenant (dedicated, upgradeable)
Included AT7 (2vCPU y 7Gb RAM)
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Softphone VoIP integration
(without vPBX)
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SLA contracts management
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Document management
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Statistics and basic analytics
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Ticket flows by state
(open, late, reopened, etc)
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Time-based automation
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Detection of conflict between agents (*)
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Roles by agent (permissions) (*)
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Sending SMS (message pack) (*)
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Calendar tickets (tasks) (*)
GOLD
Monthly cost | Single Tenant
€ 45
user/mont + VAT
All SILVER in addition to
-
Single Tenant (dedicated, upgradeable)
Included AT7 (2vCPU y 7Gb RAM)
-
ATTENDO MOBILE APP (iOS, Android)
Attendo mobility app
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VPBX VoIP Smart PBX Integration
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ERP integration (only reading)
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Customer satisfaction survey
Configurable KPI's
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Unproductive Agent Alerts
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Possibility to customers to reopen closed ticket
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Request to customer for ticket reopening reason
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Profitability analysis of clients and contracts
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Analysis of efficiency, success and productivity of agents and groups
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Reopening analysis and recurring queries
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Customer satisfaction analysis
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Platform customization
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Advanced time analysis by agent and group
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Analysis of real profitability of clients, fees and contracts
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Global list of email addresses (*)
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Properties linked to ERP (*)
(free fields)
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Internal user chat (*)
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Basic integration API's (*)
Clients, contacts and contracts
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Company domain (*)
support@mydomain.com
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Projects Module (*)
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Basic machine module (series) (*)
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Teams integration (**)
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Facebook integration (**)
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Twitter integration (**)
PLATINUM
Monthly cost | Single Tenant
€ 65
user/mont + VAT
All GOLD in addition to
-
Single Tenant (dedicated, upgradeable)
Included AT7 (2vCPU y 7Gb RAM)
-
ERP integration (read / write) (**)
-
Workflow settings (**)
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Priority setting
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Customizable automatic alerts (*)
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Sharepoint and Office 365 integration (**)
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Call recording on demand (**)
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Document creation in ERP (**)
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Hours pack management (*)
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APIs and Webhooks of advanced integration (**)
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Optional: custom developments and adaptations
(model by layers and extensions)
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Monitoring and balancing workloads (**)
Monitoring and management of work queues
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Client panel (intranet) (*)
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ChatBot / WebChat integration (*)
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Advanced statistics and analytics
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Statistics and analytics customizable by the user (**)
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Multifactor authentication (MFA) (*)
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White lists IP addresses (*)
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SMS reminders and reminders (message pack) (*)
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Sending WhatsApp's (pack of messages) (**)
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Advanced machines (series) module (**)
Includes readings, check list and maintenance plans
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Purchasing and suppliers module (**)
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Customer survey module (**)
RHODIUM
Monthly cost | Single Tenant
CONTACT US
All PLATINUM in addition to
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Single Tenant (dedicated, upgradeable)
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Intelligent and customizable process logic (AI)
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Virtual dataphone (bank POS)
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Custom developments and adaptations (advanced project)
-
IoT integration
(Internet of Things)
(*) In deployment phase. Available during 3-4Q 2020
(**) In development phase. Available during 1-2Q 2021
WHAT YOU WILL REACH WITH ATTENDO?
Take your business control! Attendo is your future tool.
MORE SATISFIED CUSTOMERS AND NO MORE COMPLAINS
Attendance time and resolution compliance according to the agreement (SLA). Automatic and immediate ticket number assignment. Interaction by multiple channels such as e-mail, telephone, social networks, chatbot and others. Clients feel they truly have a valuable opinion when they can reopen a ticket or evaluate the customer service.
MORE EFFICIENT, PRODUCTIVE AND HAPPIER AGENTS
Less feeling of excessive work, turmoil or impotence feeling because of not reaching the objectives. The agent sees your tickets, tasks and projects; that increase your awareness of punctual and organized work. It encourages team work and internal organization. It is thought to leverage each resource possibilities efficiently.
MORE MONEY AND LESS WORRIES
Not more individual clients rentability control with high costs! Using Attendo you will know which customer and which agreements are profitable and which do not. Attendo will help your business to let you know which agents are more productive, which have less incidences, which solve tasks quicker and with better guaranty. This is an intelligent ticketing software.
IS ATTENDO FOR YOU?
Average data of companies using Attendo