Workflow and Process Management
Smart Tags and Data Links Release 7
Smart tags and related data
SLA time control Release 7
SLA compliance control
Schedules and workers Release 8
Management of schedules and workers
RFID Assets & resources scan Release 9
Identification of assets and resources through RFID’s
QR code Release 7
QR code generator
Mobility access platform Release 7
Mobile access to the platform
Kanban board Release 8
Kanban board
IoT integration (API) Release 7
Integration of IoT devices and platforms
Gantt chart Release 7
Gantt chart
Flow builder Release 8
Management of flows, processes, communications, conditionals, triggers, and hierarchies
Events, triggers, and actions Release 8
Events, triggers, and actions
Checklist, documents, and forms Release 7
Forms, checklists, and document generator
Business rules Release 8
Business rules, validations, operations, and strategies
Agent and group hierarchy Release 7
Hierarchy of agents and groups
Document Management
Programmable data import and export Release 7
Programmable entity import and export
Prepaid bundles management Release 7
Management of hour banks
Multi-address and bidirectional email Release 7
Efficient communication with multiple recipients while maintaining a seamless conversation flow
ERP document generator Release 7
Document generator in ERP
Document Management System (DMS) Release 7
Permission management, access and visibility by roles
Customer web-portal Release 7
Customized web forms
Clients, contacts, and contracts Release 7
Management of clients, contacts, and contracts
Customer Relationship Management (CRM)
Third-party companies web-portal Release 8
Web portal for subcontracted companies and external workers (intranet)
Third-party companies and workers Release 8
Management of subcontracted companies and external workers
Suppliers, contacts, and contracts Release 8
Management of suppliers, contacts, and contracts
Services CRM Release 8
CRM for service management
Sales CRM Release 8
CRM for sales management
Customer web-portal Release 7
Customized web forms
Customer service surveys (KPI’s) Release 7
Satisfaction surveys (KPI’s)
Clients, contacts, and contracts Release 7
Management of clients, contacts, and contracts
Maintenance Management
Service-request GPS geolocator Release 7
GPS locator for service requests
On-demand call recording and transcription Release 7
On-demand call recording and transcription
Intelligent Maintenance Management Platform (IMMP) Release 9
AI and machine learning-based maintenance management platform
Computerized Maintenance Management System (CMMS & GMAO) Release 8
Asset management, maintenance planning and management
Communication and Collaboration
Unified Collaboration and Communications (UCC) Release 7
Multi-channel, bidirectional and unified messaging platform (telephone, email, WhatsApp, Teams, etc.)
SMS alerts and notifications Release 8
SMS alerts and notifications
Multi-site centralized management Release 8
Centralized multi-site management (different databases)
Multi-language (interface and stored data) and XLIFF translation files Release 7
Multi-language support in interface and stored data. Management of xliff translation files
Instant and bi-directional translation AI tool Release 9
Bidirectional AI translation tool
Customizable UCC messaging templates Release 7
Customizable templates for UCC
Customer self-registration Release 8
Self-registration of customers in the Customer Web Portal (intranet)
Collaboration community tools Release 10
Community collaboration tools
Attended and unattended communications Release 7
Attended and unattended communications (by client, contract, schedule, etc.)
Alerts and notifications Release 7
Alerts and notifications
Security and Access Control
Security management Release 7
Secure access and storage with audit logging
Secure access control (MFA and SSO) Release 7
Multi-factor authentication (MFA) and single sign-on (SSO)
Roles, permissions, and security Release 7
Role, permission, and security management
Reporting and Analytics
Reporting and BI Release 7
Reports, statistics, and analytics
PowerBI Integration Release 8
PowerBI integration (API)
Full data tracking Release 7
Complete tracking of actions, documents, events, and messages by tag
AI sentiment analysis Release 9
AI-based customer sentiment analysis
Human Resource Management
Schedules and workers Release 8
Management of schedules and workers
HR management Release 8
Human resources (HR) management: timekeeping, schedules, absences, etc.
Project Management
Workload balancing Release 8
Workload balancing
Smart attachment tool Release 8
Intelligent insertion tool for external emails and files
Project Management System (PMS) Release 7
Advanced project management
New full user interface UI/UX Release 9
New complete user experience interface based on UI/UX
Generative Pre-trained Transformer (GPT) integration Release 9
Integration with auto-regressive learning models (ChatGPT)
Fully customizable platform (Ad-hoc) Release 7
Completely customizable platform to the customer’s needs (ad-hoc)
Full API and Webhook’s integration Release 7
Complete API & webhook integration
Enterprise Service Management (ESM) Release 7
Internal management of services, activities, policies, and business processes
Artificial vision technology Release 9
Artificial vision, comprehension, and vectorization technology for images
Agent GPS geolocator Release 7
GPS locator for agents
Industry 5.0
Web3 for Enterprise Release 10
Implementation of Web3 + Blockchain technology
Metaverse & VR Release 10
Business processes and collaboration based on virtual reality (VR)
Blockchain Release 10
Decentralization and data security through Blockchain technology
Frequently Asked Questions
Can I have Attendo on my own server?
Attendo is designed to be completely in the cloud, but there are certain clients that need to have it on their own server. Consult with our advisors to review the feasibility of on-premise installation.
Can I have control by bag of hours?
Yes, we have the hour pool module available, to manage all those clients who do not have fixed contracts and work by contracting time periods or hour pool.
Is Attendo an ERP?
No, Attendo is not an ERP, but it can be connected to your ERP. Consult our advisers on this matter.
What kind of reports does Attendo have?
Attendo has some predefined reports to know the profitability of a client, even a contract of agents. As well as the efficiency of the agents or technicians and the satisfaction of the final client against our company.
How can I access Attendo?
Attendo is a 100% cloud platform, it is web, so I can access it from any browser anywhere in the world.